Troubleshooting

No shutter movement or uncontrolled shutter movement.

• Check power supply.

• Check the wiring between Puck and push-button switch..

• Check the load

The device is not ready to pair after the device is removed from the app.

Reset to factory default settings, refer to Resetting the device manually

The shutter/blind no longer works manually.

Press the Test button on the puck to confirm that the shutter/blind is working. If it functions properly, the problem is with the mechanical push button wiring.

The shutter/blind does not open or close completely.

Check the open/close duration defined on the Device Details screen. If the open/close duration is incorrect, the shutter/blind may stop before reaching the fully open or fully closed position. Adjust the calibration duration as needed. For more information, refer to setting the configure duration.

The device is not able to connect with the Hub. After pressing 3 times, the device LED blinks green/red for 30 s.

Pairing mode has changed.

1. Factory reset the device.

2. After reset, press the Setup/Reset button or push-button 4 times and then hold for 20 s, until the LED blinks red.

   The device should reboot into the correct mode.

3. After reboot, press the Setup/Reset button or push-button to initiate pairing mode.

   LED flashes amber.